【招聘】客户服务专员/Customer Service specialist；Key Duties and Responsibilities:
● Builds relationship with allocated customers
● accepts all orders (from customer or overseas office) and processes them for handover to Operations
● proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
●Provides spot quotations and closes contract
●Takes and handles customer inquiries, e.g. Track and Trace
●Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer
● Takes and registers all customer complaints
●Drives solution of customer complaints by solving it directly or assigning tasks to other function
●Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
●Take and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)
●Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates Qualifications, Skills and Experience:
●At least year experience in Freight Forwarding
●Two to five years of experience of Customer Service
●Fluent Chinese and English
●Commercial attitude
Email: [email protected]
Website: www.dhl.com
